Cancellation policy

Purchase Options and Cancellation Policy

Some items on Go Wise may be offered as subscriptions, pre-orders, or try-before-you-buy purchases. This policy explains how you can manage, modify, or cancel these types of orders.

Subscriptions

When you subscribe to a product, you’ll receive repeat deliveries based on the frequency and duration you select at checkout.

• Your payment details will be stored securely, and you’ll be charged automatically for each delivery unless you choose to prepay.
• Some subscriptions may auto-renew at the end of their term. You may opt out of auto-renewal at any time.
• You can cancel or modify your subscription at any time by clicking the "Manage Subscription" link found in your order confirmation email.

Please refer to our Returns & Refunds Policy for more information on refund eligibility.

Pre-Orders

Pre-orders allow you to purchase an item not currently in stock or scheduled for future release.

• We may collect either no payment, a partial deposit, or full payment at the time of pre-order. Payment methods are stored securely.
• Once the item becomes available, your order will be fulfilled and your card will be charged for any outstanding balance.
• You may cancel a pre-order at any time before it ships and receive a full refund. Once shipped, cancellations are no longer possible, but you may request a return or refund in accordance with our Returns Policy.

Try Before You Buy

If a product is offered as a "try before you buy" item, details about the trial period, billing timeline, and return procedures will be clearly stated on the product page and during checkout.

For additional help, contact our customer support team at info@callidoslabs.com.